Technology…take it or leave it…
May 22nd, 2008Yesterday, I spent most of the day ‘internet-less’ and ‘email-less’. For some reason, our cable modem wasn’t working right and I was out of touch. I tried to watch TV, but the cable kept going out, too. I felt lost, like I’d lost a part of me.
When my husband got home, his computer was in the same predicament. I figured it was just something the cable guys were working on, and let it go. Not him. He called the cable company. He spoke with a woman who didn’t speak English and who kept saying over and over again that the problem was that we had a router. We couldn’t possibly put a router on that modem and make it work.
Now, we’ve had this setup for about five years now. The router DOES work with the modem, but she kept coming back to that fact. It was our problem, not hers. So I got on the phone. I told her it was HER problem and not our router and could she please have the lines checked, because our TV kept going out, too. She finally said, halfway through the call, after twenty minutes, ‘oh, let me see if there are any outages in your area.’ I lost it. I wasn’t nice to her at all. But this was ridiculous. We couldn’t understand her and it wasn’ t the router. She wasn’t listening at all.
She did have us reboot the modem and the router and finally, the problem was resolved. But there were outages in the surrounding areas, which made me believe that no, our router wasn’t involved at all. Considering it affected the TV…well…DUH!
I got her name and am considering reporting her incompetence. I told a friend of mine about it, and she said if someone’s on the phone who doesn’t speak English, she tells them she can’t continue the call. She also said they usually speak much better English after that.
It’s irritating. And yes. I AM whining.